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Impactful Connect Terms

Terms and conditions for organisations using our platform.

Last updated: 1 August 2025

1. Definitions

Key terms used throughout these Terms:

  • "Organisation" – charities, NGOs, companies, and other entities using Impactful Connect.
  • "Authorised Users" – individuals permitted to access Impactful Connect on behalf of the Organisation.
  • "Organisation Data" – content uploaded by the Organisation to Impactful Connect.
  • "User Data" – end-user information collected through the platform.
  • "Engagement Data" – analytics and interaction metrics generated through the platform.
  • "Inappropriate Content" – unlawful, harmful, or misleading material.

2. GDPR Roles & Responsibilities

Impactful acts as a data controller for User Data and a processor for Organisation Data. Both parties must comply with UK GDPR and the Data Protection Act 2018. The Data Processing Addendum (DPA) forms part of these Terms and includes audit rights for Impactful to verify compliance.

3. Lawful Basis & Data Subject Rights

Organisations are responsible for ensuring lawful processing of personal data. Data subjects may exercise access, rectification, erasure, and other rights by contacting Impactful.

4. Security Obligations

Both Impactful and the Organisation must implement appropriate technical and organisational security measures.

5. Data Retention & Deletion

Data is retained only as long as necessary. Upon termination, data will be deleted or anonymised within defined timeframes unless law requires retention.

6. Breach Notification

Both parties must notify each other promptly upon discovering a personal data breach.

7. Children's Data

Organisations handling children's data must comply with UK GDPR and the Children's Code, including obtaining appropriate consents.

8. Services, Changes & Availability

Impactful Connect enables profile management, activity publishing, app configuration, and access to engagement metrics. Impactful may modify or discontinue features at its discretion with reasonable notice for material changes to paid features. The platform is provided "as is" without liability guarantees for unavailability.

9. Payment Processing & Fees

  • Subscription fees are charged in GBP
  • Payments processed through authorised third-party providers
  • Plan upgrades are prorated; cancellations end access at billing period end
  • Non-payment may result in account suspension
  • All payments are non-refundable except where law requires otherwise
  • Fees exclude taxes unless stated

10. Use of AI Services

AI-generated outputs are provided for informational purposes only and do not constitute professional advice. Organisations must review and verify outputs independently.

11. Content Standards & Prohibited Use

Organisations must not publish Inappropriate Content or engage in unlawful activities, system interference, unauthorised access, malware distribution, or User Data misuse. Violations may result in account suspension without notice.

12. Third-Party Services & Content

Impactful is not responsible for third-party service availability, content, or accuracy. Use of third-party services occurs at the Organisation's risk.

13. Data Ownership, Sharing & Usage

Organisations retain ownership of Organisation Data but grant Impactful a worldwide, non-exclusive licence for service operation and improvement. Engagement Data is shared with Organisations for understanding user interaction. The accuracy of Engagement Data is provided "as is" without warranty.

14. Volunteer Safety & Compliance

Organisations are solely responsible for activity legality, safety, safeguarding, and insurance compliance. Impactful does not vet or endorse activities.

15. Service Termination

Impactful may suspend or terminate accounts for Terms breaches, non-payment, Inappropriate Content, or prohibited use. The Content Moderation & Enforcement Policy governs appeals. Organisation Data may be deleted after 30 days post-termination.

16. Limitation of Liability & Indemnity

  • Services provided "as is" without warranty
  • No liability for indirect, consequential, or punitive damages
  • Total liability capped at £1 or minimum required by law
  • Organisations indemnify Impactful against claims arising from their use, content, or legal violations
  • Impactful provides no indemnity beyond legal requirements

17. Organisation Warranties

Organisations warrant they own or have rights to all Organisation Data and that it complies with applicable laws.

18. Accessibility & Equality

Impactful commits to UK Equality Act 2010 compliance through reasonable accessibility measures.

19. Cookies & Tracking

Impactful Connect uses cookies per its Cookies Policy, with consent sought where required under PECR and GDPR.

20. Publicity Rights

Unless otherwise agreed, Organisations grant Impactful a non-exclusive, revocable licence to use their name, logo, and brand identifiers for identifying them as customers and marketing purposes. Organisations may withdraw permission with 30 days' written notice.

21. Beta Features

Beta Features are provided "as is" without warranties, may contain errors, and can be withdrawn anytime without notice. Standard support and service commitments do not apply.

22. Governing Law & Jurisdiction

These Terms are governed by English law with exclusive jurisdiction in England and Wales courts.

23. Notices

Formal notices must be in writing, delivered by hand, post, or email to addresses specified in account settings or support@impactfulhub.com. Post notices are received two business days after posting; email notices upon transmission during business hours or next business day otherwise.

24. Force Majeure

Impactful is not liable for delays caused by events beyond reasonable control (natural disasters, pandemics, war, legal compliance, labour disputes, utility failures). Obligations are suspended during such events. Either party may terminate if Force Majeure continues beyond 60 days.

25. Entire Agreement

These Terms, including referenced policies and plan-specific terms, constitute the complete agreement and supersede all prior discussions or understandings.

26. Contact Us

Support Email: support@impactfulhub.com

Annex A – Content Moderation & Enforcement Policy

  1. Applies to all Impactful Connect content
  2. Prohibits Inappropriate Content
  3. Uses automated and manual review
  4. Enforcement ranges from warnings to permanent bans
  5. Organisations have 14 days to appeal decisions
  6. A senior moderation panel reviews appeals
  7. Panel decisions are final