Getting Support
How to contact the Impactful team for help with technical issues, billing, approvals, and general enquiries.
Getting Support
If you need help with Impactful Connect, our support team is here to assist. Whether you have a technical issue, a billing question, or need help getting your organisation approved, you can reach us through the contact form.
Contact Form
To submit a support request:
- Navigate to Contact Us in the sidebar (under the Support section)
- Select a reason for your enquiry from the dropdown
- Fill in the form fields
- Click Submit
Enquiry Reasons
Choose the reason that best matches your question:
| Reason | When to Use |
|---|---|
| General enquiries | Questions about Impactful, how the platform works, or anything not covered by other categories |
| Technical support | Issues with the portal, app, or platform functionality (bugs, errors, loading problems) |
| Billing & subscriptions | Questions about your plan, payments, invoices, or upgrading (visible when subscriptions are enabled) |
| Organisation approval requests | If you need help getting your organisation reviewed or approved |
| Media and press | Media enquiries, press requests, or partnership proposals |
| Unlock more features | Requests to access additional capabilities or upgrade your plan |
Form Fields
- Reason (required) — select from the dropdown
- Name (required) — your name
- Email (pre-filled) — your account email address
- Subject (required) — a brief summary of your enquiry
- Message (required) — the details of your request
After submitting, you will see a success confirmation. Our team will respond to your enquiry via email.
Impactful Mobile App
The Support section in the sidebar also includes information about the Impactful mobile app. This is useful for directing young people or colleagues to download the app:
- iOS — available on the App Store
- Android — available on Google Play
Tip: Share the app download links with young people after they register for your activities, so they can track their progress and earn Impact Coins.
Release Log
Stay up to date with the latest platform changes by checking the release log. Access it from your user profile menu under Help. It shows recent updates, new features, and improvements to Impactful Connect.
Additional Help
Guided Tours
Most pages in Impactful Connect include a Help button that replays the guided tour for that section. This is a quick way to get oriented with a feature without contacting support.
Help Centre
You are currently reading the Impactful Help Centre. Browse articles by category:
- Getting Started — for young people setting up the app
- Using the App — for young people using app features
- Impactful Connect — for organisations (you are here)