Delete Your Account
How to request deletion of your Impactful account and all associated personal data.
Delete Your Impactful Account
You can delete your Impactful account at any time. When you delete your account, we permanently remove your personal data from our systems.
How to Delete Your Account
Option 1: Delete from the App
- Open the Impactful app
- Tap your Profile icon
- Tap Security
- Tap Delete Account
- A confirmation dialog appears — tap Delete Account to confirm
- If prompted, verify your identity (re-enter your password, or sign in with Google or Apple depending on how you registered)
- Your account is permanently deleted and you are signed out
Warning: Deletion is immediate and permanent. There is no cooling-off period.
Option 2: Request Deletion by Email
If you cannot access the app, send an email to support@impactfulhub.com with:
- The subject line: Account Deletion Request
- The email address associated with your account
- Your display name (so we can locate your account)
We will process your request and confirm deletion within 30 days.
What Data Is Deleted
When your account is deleted, the following personal data is permanently removed:
| Data Type | Examples | Deletion Timeline |
|---|---|---|
| Identity data | Name, email address, display name, profile photo | Immediate (in-app) or within 30 days (email request) |
| Demographic data | Date of birth, age | Immediate (in-app) or within 30 days (email request) |
| Profile data | Biography, volunteer category preferences | Immediate (in-app) or within 30 days (email request) |
| Behavioural data | Completed activities, pledges, Impact Coins earned/banked/donated, activity descriptions, evidence submitted, survey responses | Immediate (in-app) or within 30 days (email request) |
| AI interaction data | Prompts and responses from AI features | Immediate (in-app) or within 30 days (email request) |
| Location data | Geographic location data | Immediate (in-app) or within 30 days (email request) |
What Data Is Retained After Deletion
Some data may be retained for a limited period after your account is deleted:
| Data Type | Retention Period | Reason |
|---|---|---|
| Session and device data | Up to 12 months from collection | Service security and fraud prevention |
| Anonymised analytics data | Up to 26 months | Aggregated, non-identifiable usage statistics |
| Crash reports | Up to 90 days | Service stability monitoring via Sentry |
| Backup copies | Up to 90 days after deletion from primary systems | Disaster recovery |
Note: Retained data is either anonymised (not linked to you) or automatically purged after the retention period. None of this data can be used to identify you once your account is deleted.
Third-Party Data
Your data may have been shared with the following service providers, who will also be instructed to delete it:
- Firebase (Google) — authentication and data storage
- Supabase — database backend
- Sentry — crash reporting (automatically purged after 90 days)
- Google Analytics — anonymised usage data only
If you signed in with Google Sign-In or Apple Sign-In, deleting your Impactful account does not affect your Google or Apple account. You may also want to revoke Impactful's access from your Google or Apple account settings separately.
Important Things to Know
- Account deletion is permanent and cannot be undone
- All your Impact Coins will be lost
- Any activities, pledges, and achievements will be permanently removed
- If you are under 18, a parent or guardian may submit a deletion request on your behalf
Your Rights
Under UK GDPR, you have the right to request erasure of your personal data. If you have any questions about how your data is handled, contact our Data Protection Lead at legal@impactfulhub.com.
For full details, see our Privacy Policy.
Need Help?
If you have any issues deleting your account, contact us:
- Email: support@impactfulhub.com
- Contact form: Contact Us
Impactful is operated by Enjoy Development Limited (Company No. 11274660), registered in England and Wales.